1. Introduction

Koilix ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, or use our services.

Our services are intended for users in Europe, and we fully comply with the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following personal information from you:

• Contact details (name, email address, phone number)
• Payment and billing information (processed securely by third-party payment providers)
• Order history and account information
• Technical data (IP address, browser type, device information, usage data)

3. How We Use Your Information

We use your personal data to process orders, deliver digital products, manage payments, provide customer support, improve our services, and comply with legal obligations. We do not sell your personal data to third parties for marketing purposes.

4. Payment & Security

All payments are processed through authorized, secure third-party payment providers. Koilix does not store or have access to your full credit card or payment details. Your financial data is encrypted and managed in accordance with international security standards.

5. Data Protection & Storage

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. Your data is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected.

6. Your GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

7. Third-Party Services

Our website may use third-party services (payment processors, customer support tools, analytics). These third parties have their own privacy policies, and we are not responsible for their practices.

8. Cookies

We may use cookies to improve website performance and user experience. You can control or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact our customer support team.